Privacy policy
Introduction and commitment
This privacy policy describes how Clemenceau Group FZE (hereinafter “we” or “us”) collects, uses, protects and shares the personal data of users (hereinafter “you” or “the user”) when browsing the clemenceaugroup.com website.
We undertake to respect the confidentiality of your personal data and to process it transparently, securely and in accordance with the applicable laws, in particular the General Data Protection Regulation (GDPR) for European users and the laws in force in the United Arab Emirates.
By using our site or our services, you accept the terms of this policy.
Identity of the data controller
The data controller is :
Clemenceau Group FZE
Head Office: Burj al Salam, Trade Center, Sheikh Zayed Road, Dubai, United Arab Emirates
Telephone: +971 56 606 1414
E-mail: hello@clemenceaugroup.com
Publication manager: Nouria Mameche
Data collected
We collect different categories of data:
a) Data provided voluntarily by the user
Identification details: surname, first name, e-mail address, telephone number.
Professional details: company name, position, business sector.
Information provided in your messages via contact forms, requests for quotes, appointments.
b) Data collected automatically during browsing
IP address, browser type and version, pages visited, duration of visit, clicks made.
Technical information from cookies or similar technologies (see Cookie Management Policy).
c) Data from third-party sources
Public databases or commercial partners, where legally authorised.
Purposes of processing
Your data is collected for :
Providing our services processing requests, sending information, customer follow-up.
Improving our services traffic analysis, content and user experience optimisation.
Commercial prospecting To send you information, offers or news, only if you have given your consent.
Legal compliance Compliance with legal and regulatory obligations.
Legal basis for processing
Our treatments are based on :
Your consent for marketing actions.
Performance of a contract or pre-contractual measures.
Our legal obligations (invoicing, document storage).
Our legitimate interest to develop our business and improve our services.
Data recipients
Your data can only be accessed by :
Authorised members of our team.
Technical service providers (hosting, maintenance, emailing).
Administrative or judicial authorities, only if required by law.
We never sell your personal data.
Transferring data outside your country
Your data may be processed in the United Arab Emirates or in other countries offering an adequate level of protection. We put in place appropriate safeguards (standard contractual clauses, specific agreements).
Shelf life
We only keep your data for as long as is necessary:
Contact data: 3 years after the last exchange.
Contractual data: 10 years in accordance with accounting requirements.
Browsing data: duration defined in our Cookie Policy.
Data security
We implement technical and organisational measures to prevent any unauthorised access, loss, disclosure or destruction of your data:
Secure servers (HTTPS, firewall, regular backups).
Access restricted to authorised persons only.
Raising our team's awareness of data protection.
Your rights
In accordance with the RGPD and applicable laws, you have the following rights:
Access to your data.
Rectification inaccurate data.
Delete of your data (“right to be forgotten”).
Opposition treatment.
Limitation treatment.
Portability of your data.
To exercise your rights, please contact : hello@clemenceaugroup.com specifying your identity and the nature of your request.
Changes to the policy
We reserve the right to modify this policy at any time in order to adapt it to our practices or to changes in the law. The date of the last update will appear at the top of this page.
Contact
If you have any questions about this policy or the processing of your data :
Clemenceau Group FZE
E-mail: hello@clemenceaugroup.com
Telephone: +971 56 606 1414